Event Details
When asked what their top priority initiatives are, CIO’s typically say something about customer experience with a direct reference to the nebulous yet ubiquitous “digital transformation”. For the first time ever, this year employee experience made its way to the top 3 according to CIO.com. In this session, Bob will de-code what employee experience is, how you measure it and most importantly how you improve it.
Bob Roark helps leaders improve efficiency, elevate experiences and drive transformation. He’s the bestselling co-author of “The Success Blueprint” with Brian Tracy and author of “Collaboration for Success.” Fascinated by the art of service management, Bob spent the past 25 years delivering services in multiple industries and collaborating across all business lines to solve real-world problems. In his work he has discovered some straightforward patterns for successfully delivering a no-nonsense approach for organizations to mature, gain a competitive edge, and take their service and support culture to the next level. He wrote Collaboration for Success: The future of IT Service and Support Culture to help organizations understand how to successfully modernize enterprise programs, transform service organizations, and elevate experiences by empowering people and fostering a culture of collaboration and engagement. As a global thought leader, Bob regularly speaks at industry events. He is an Executive Solution Strategist for Cherwell Software, an AXELOS Ambassador, recognized as one of America’s PremierExperts™, and an MBA graduate of Western Governors University.
Conference details:
Zoom URL:
https://cherwell.zoom.us/j/6670453383
One tap mobile:
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