HDI North Coast October Chapter Meeting: Where AI Comes to ITSM...Apocalypse or Renaissance?

AI comes to ITSM – Service Desk Apocalypse or Renaissance?

We've been seeing signs of the coming of artificial intelligence to ITSM – digital assistants, AI-guided self-help, chatbots, orchestration – for a couple of years now. But in the past year, the promise of AI has become reality. What does this mean for the service desk: is this the apocalypse, or is an opportunity to reinvent the service desk and correct the ITSM sins of the past? In this session, Doug Tedder identifies the opportunities that AI brings to ITSM overall, and the service desk specifically, and what you need to do to exploit the promise of AI technologies.

Note: Conference bridge information will be e-mailed to you 3 days before the event.